FAQs | Spa on the Hill

Spa Policies

Customer Service & Communication

For all appointment and client care inquiries, please email us at hi@arnettakyle.com. Kindly allow up to 24 hours for a response as we experience a high volume of client requests. We appreciate your patience and understanding.

Cancellation Policy

To protect the time of our clients and staff, a 25% deposit is required at the time of booking to secure your appointment.

Cancellations made with less than 24 hours’ notice will result in forfeiture of the deposit and an additional 25% charge of the scheduled service.
Clients using a gift card who cancel late will incur a 50% cancellation fee of the full service value.

We understand that life happens—please communicate with us as early as possible if you need to adjust your reservation.

Late Arrival

Please arrive on time to receive the full benefit of your scheduled service. Late arrivals over 10 minutes may result in shortened services or rescheduling, with charges applied as booked.

Payment & Gratuity

We accept Visa, Mastercard, Discover, American Express, Spa on the Hill gift cards, and eligible Health Savings Accounts (HSAs). Gratuities are appreciated and may be given in cash or added to your card at checkout. Cash is preferred for tips whenever possible.

Refunds, Returns & Exchanges

We do not accept returns or exchanges for gift cards, spa packages, seasonal promotions, or memberships.
All deposits and service sales are non-refundable.
If you are dissatisfied with your service, we invite you to contact us at hi@arnettakyle.com within 48 hours so we may address your concern with care.

Referrals & Reviews

Our business thrives on word of mouth, and we’re deeply grateful for your support.
If you love your service, please consider:

Referring a friend
Leaving a review on Google, Yelp, or TripAdvisor
Reserving your next service or purchasing a gift card

Your encouragement allows us to continue serving our community with excellence.

Gift Cards & Packages

Spa on the Hill gift cards are valid for 12 months from the date of purchase and may only be redeemed for services booked directly with us (not with third-party providers within the same location). Packages and memberships must also be used within their designated time frames and are non-transferable.

Frequently Asked Questions

Where are you located?
We are located at 402 8th St NE, Washington, DC 20002, above Lucere Salon. Directions, parking details, and access instructions are included in your confirmation email.

How do I book an appointment?
Appointments can be booked directly through our online scheduling system. If you're unsure which service is right for your needs, we recommend starting with one of our Signature or Customized Facial Experiences, which include a full consultation and treatment.

Can I bring a guest or child with me to my appointment?
To preserve a tranquil environment, we kindly ask that only those receiving services enter the treatment space. For the safety and comfort of all guests, children and additional guests are not permitted during services.

Do you offer services for pregnant clients?
Yes! Many of our facials and select body treatments are pregnancy-safe. For comfort, we offer prenatal support cushions during bodywork. Please notify us if you are pregnant or within three months postpartum so we can tailor your service safely.

Do you offer services for all genders and identities?
Absolutely. Our studio is a safe and inclusive space for all identities, skin tones, and bodies. Every guest is treated with respect, privacy, and personalized care.