Our Policies
Our team has a collective desire to provide excellent service to our community by honoring our individual talents and using them to enhance the wellness journeys of others. We take tremendous pride in knowing that our team is well received and admired for providing exceptional service.
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We kindly ask that each guest adhere to our policies, as they were formed with the idea that each guest deserves a truly desirable self care experience. We look forward to enhancing your self care practice and invite you to reserve an appointment today!
New Customer Service Hours
Our new customer service hours are Tuesday to Saturday, from 10 am to 3 pm. During these hours, our dedicated customer service team will be available to assist you with any inquiries, bookings, or requests you may have. We strive to provide you with exceptional service and ensure that all your needs are met. Please note that while appointments are available outside of our customer service hours, any calls or emails received during non-operational hours will be followed up within 1 business day. We value your time and will respond to your queries promptly. If you have any questions or require further assistance, please feel free to reach out to us during our new customer service hours at
202-543-5950 or via email at info@spaonthehill.com
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Gift Card Redemption Blackout Period through September 1, 2023.
We have an important update regarding a blackout period for gift card redemptions at Spa on the Hill. Effective immediately, we will be implementing a blackout period for gift card redemptions through September 1. During this time, gift cards can only be redeemed from Monday to Thursday, between the hours of 10 am and 3 pm daily. We kindly request that you take note of this restriction. Furthermore, we would like to remind you that gift card redemptions cannot be combined with other offers or promotions, including discounted services.
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Spa Party Event Requests
Effective immediately, we require a minimum of 14 days' advance notice for all spa party booking requests. This allows us to adequately prepare and accommodate your group's needs. Please kindly note that any requests made with less than 14 days' notice will incur a 25% rush fee and are subject to availability. Please note that someone from our team will be in contact with you within 2 business days. Our business hours are Tuesday to Saturday, and we will make every effort to reach out to you promptly during this time frame. We appreciate your patience and look forward to discussing your spa party plans with you. If you have any further questions or need immediate assistance, please feel free to contact us at 202-543-5950 ext.102. Thank you for considering Spa on the Hill for your special event.
Before your appointment
At this time we are only servicing clients in person that are fully vaccinated against Covid-19. When reserving your appointment, you will be prompted to provide details including personal information and proof of vaccination. We value the security of your health information, so we take great care to comply with the requirements of the HIPAA Privacy Rules.
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At the time of reservation, you will also be required to add a valid credit card to your appointment request. We request this information as our cancellation policy is that all cancellations or reschedule requests must be completed a minimum of 48 hours before your reservation. Failure to do so will result in a late cancellation fee of 75% to the card on file.
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Before your reserved appointment, we request that you complete all required forms. Each guest with an in-person reservation will need to submit their Covid-19 Consultation virtually to guarantee their reservation. We ask that each guest answer honestly and only come in if you're healthy.
At your appointment
We respectfully request that you arrive only 5 minutes early for your reservation. Before your arrival, your therapist is sanitizing and disinfecting your treatment room to prepare for your arrival. We prefer to limit your time in high-touch areas such as the reception room. Guests arriving more than 10 minutes late may be asked to reschedule and assessed a fee for late cancellation.
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During times of high transmission of seasonal viruses, your therapist may request a brief health check including a no-touch temperature check and hand washing/sanitation prior to rendering service. We support both our guests and therapists feeling confident that their health is a priority.
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We accept the following methods of payment: Visa, Mastercard, Discover, AMEX, SpaFinder gift cards, Spa on the Hill gift cards, and some Health Savings Accounts. Our therapists accept gratuities, cash is preferred.
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We do not accept returns or exchanges for seasonal sales, gift cards, packages, promotions, and memberships. If you are not satisfied with your experience, we ask that you email us so we can provide further assistance.
After your appointment
We do not accept returns or exchanges for seasonal sales, gift cards, packages, promotions, and memberships. If you are not satisfied with your experience, we ask that you email us so we can provide further assistance.
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Referrals are always appreciated. Great ways to support our team include writing a review on google, yelp, tripadvisor, and of course reserving another experience with us. We love serving our community! Your support means everything to us.
Testimonials
Spa on Hill is all heart! The team are kind and caring and give excellent service!
Hannah M.
Everyone at Spa on the Hill is professional, knowledgeable, and very welcoming.
It’s like a wellness family!
Alexa R.