Our Policies
Our team has a collective desire to provide excellent service to our community by honoring our individual talents and using them to enhance the wellness journeys of others. We take tremendous pride in knowing that our team is well received and admired for providing exceptional service.
We kindly ask that each guest adhere to our policies, as they were formed with the idea that each guest deserves a truly desirable self care experience. We look forward to enhancing your self care practice and invite you to reserve an appointment today!
New Customer Service Procedures
Our administrative support is transitioning from phone contact to email-only support at info@spaonthehill.com. During this transition, we kindly request your patience, allowing our team 24 hours to respond to your inquiries, as we are currently experiencing a high volume of client support requests. Thank you for your understanding.
Gift Card Redemption Blackout Period through September 1, 2023.
Our gift card redemption guidelines are designed to ensure a smooth and enjoyable experience for our valued customers. To best accommodate gift recipients, we will be launching a special booking link via our updated site on November 15th to reserve your session. Please be mindful of the following information regarding gift card redemptions:
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Redeem for eligible products/services offered by us within 5 years from the date of purchase.
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Gift cards are non-transferable and have no cash value.
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Partial redemption is allowed; any remaining balance must be used within one year of last use.
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Gift card redemptions may not be combined with other discounts or promotions
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Certain blackout periods may temporarily pause gift card redemption. Visit our policies page via our website for the most updated information.
Spa Party Event Requests
Effective immediately, we require a minimum of 14 days' advance notice for all spa party booking requests. This allows us to adequately prepare and accommodate your group's needs. Please kindly note that any requests made with less than 14 days' notice will incur a 25% rush fee and are subject to availability. Please note that someone from our team will be in contact with you within 2 business days. Our business hours are Tuesday to Saturday, and we will make every effort to reach out to you promptly during this time frame. We appreciate your patience and look forward to discussing your spa party plans with you. If you have any further questions or need immediate assistance, please feel free to contact us at 202-543-5950 ext.102. Thank you for considering Spa on the Hill for your special event.
Before your appointment
At this time we are only servicing clients in person that are fully vaccinated against Covid-19. When reserving your appointment, you will be prompted to provide details including personal information and proof of vaccination. We value the security of your health information, so we take great care to comply with the requirements of the HIPAA Privacy Rules.
At the time of reservation, you will also be required to add a valid credit card to your appointment request. We request this information as our cancellation policy is that all cancellations or reschedule requests must be completed a minimum of 48 hours before your reservation. Failure to do so will result in a late cancellation fee of 75% to the card on file.
Before your reserved appointment, we request that you complete all required forms. Each guest with an in-person reservation will need to submit their Covid-19 Consultation virtually to guarantee their reservation. We ask that each guest answer honestly and only come in if you're healthy.
At your appointment
We respectfully request that you arrive only 5 minutes early for your reservation. Before your arrival, your therapist is sanitizing and disinfecting your treatment room to prepare for your arrival. We prefer to limit your time in high-touch areas such as the reception room. Guests arriving more than 10 minutes late may be asked to reschedule and assessed a fee for late cancellation.
During times of high transmission of seasonal viruses, your therapist may request a brief health check including a no-touch temperature check and hand washing/sanitation prior to rendering service. We support both our guests and therapists feeling confident that their health is a priority.
We accept the following methods of payment: Visa, Mastercard, Discover, AMEX, SpaFinder gift cards, Spa on the Hill gift cards, and some Health Savings Accounts. Our therapists accept gratuities, cash is preferred.
We do not accept returns or exchanges for seasonal sales, gift cards, packages, promotions, and memberships. If you are not satisfied with your experience, we ask that you email us at info@spaonthehill.com so we can provide further assistance.
After your appointment
We do not accept returns or exchanges for seasonal sales, gift cards, packages, promotions, and memberships. If you are not satisfied with your experience, we ask that you email us so we can provide further assistance.
Referrals are always appreciated. Great ways to support our team include writing a review on google, yelp, tripadvisor, and of course reserving another experience with us. We love serving our community! Your support means everything to us.
Testimonials
Spa on Hill is all heart! The team are kind and caring and give excellent service!
Hannah M.
Everyone at Spa on the Hill is professional, knowledgeable, and very welcoming.
It’s like a wellness family!
Alexa R.